Contact + Support
Welcome to the community support space.
This page is here to help you navigate the platform, access resources, and understand where to go when you need assistance.
We’re glad you’re here — and we want your experience to feel clear, respectful, and supported.
What Community Support Covers
You can contact us here for help with:
*Accessing community content or resources
* Account or login issues
* Navigation questions (where to start, what to read next)
* Community guidelines or participation concerns
* Technical issues related to the community site
* Clarification on how this community works
If something feels confusing or unclear, this is the right place to ask.
What Community Support Does Not Provide
To protect everyone involved, please note that community support does not provide:
* Legal advice
* Tax advice
* Financial advice
* Medical advice
* Document review or approval
* Emergency or crisis support
Questions requiring professional judgment must be directed to a licensed professional in your jurisdiction.
Community discussions and shared experiences are educational and personal — not directives.
Questions About Purchases or Billing?
If your question is about:
* Orders
* Downloads
* Billing
* Medical advice
*Access to paid products
Please visit our Shop Support page, where those requests are handled directly.
This helps us respond faster and keeps everything organized.
How to Contact Us
For community-related questions or support, email:
Carolyn@LAMasonandAssc.com
Please include:
* Your name
* The email address associated with your account
* A brief description of the issue
* Medical advice
The more specific you are, the faster we can help.
Response Times
We do our best to respond within 1–2 business days, Monday through Friday.
Support requests are handled during regular business hours.
Please note: messages sent outside of business hours will be answered in the order received.
Community Standards & Safety
This community is built on respect, clarity, and shared responsibility.
We reserve the right to:
* Moderate discussions
* Remove content that violates community standards
* Restrict or revoke access when necessary to protect the integrity of the space
These actions are taken thoughtfully and with care.
Not Sure Where to Start?
If you’re feeling unsure, overwhelmed, or simply new here, that’s normal.
The Start Here page was created to guide you step by step and help you choose the path that fits your situation best.
You don’t need to figure everything out today.
A Final Note
This community exists to support preparedness, clarity, and peace of mind — not pressure or perfection.
If you reach out, you’ll be met with professionalism, respect, and clear boundaries.
That’s how we keep this space safe and useful for everyone.
For legal, tax, or professional advice, please consult a licensed professional. Community support is educational and administrative only.